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Passenger Information

Arrive at the bus stop 5 minutes before scheduled departure time

  • Make sure the operator sees you as the bus approaches the stop.
  • Verify you are getting on the right bus.
  • Check the route number and name in the electronic display located above the front window of the bus.
  • If in doubt, please ask the driver. Drivers do not carry change so have exact fare or bus pass ready.

Transfers

CityLink does not offer transfers. A paid fare or pass (Day Pass or 30-Day Pass) is required for each ride.

Follow the Rules of the Bus

  • Reserve the front seats for senior citizens and people with disabilities.
  • Keep aisles clear of obstacles. Strollers must fit in between the seat and the passengers.
  • No smoking, eating, or drinking without lids allowed.
  • Shirts and shoes must be worn.
  • No littering.
  • No playing of audio devices without headphones.
  • No profanity or disruptive behavior.
  • Do not stick hands, arms, or head out of windows.

Vacating the Bus

  • Never cross in front of bus.
  • About one block from your destination, inform the driver you want to stop by either pulling the cord or pressing the black tape near the windows.
  • Wait for bus to come to a complete stop before leaving your seat.
  • Buses will only stop at a safe intersection.
  • Exit from the rear doors.
  • If you are not certain about where your stop is, ask the bus operator to call out your destination.
  • Sitting close to the front will help you hear when your destination is announced.
  • Please remember traffic does not stop for CityLink buses.
  • Be sure to look both ways before crossing the street.
  • All CityLink buses are now equipped with a double-loading bike rack on the front of each bus.
  • Obey safety rules.

Wheelchair Accessibility & Service Animals

  • The entire CityLink bus fleet is wheelchair accessible. For more information, call (309) 676-4040.
  • Service animals can accompany their owners on board any CityLink bus as long as Bus Operator is not distracted.
  • ADA 24-hour-a-day hotline telephone number 877-676-4089
  • Hearing impaired please call 711 and you will be connected to a CityLink phone number.

Rules of Conduct Policy

Effective April 1, 2021, the Greater Peoria Mass Transit District implemented a Rules of Conduct Policy. Please go to the following link to read the full policy:

The Rules of Conduct Policy is also available in Spanish as a PDF:

Special Winter Riding Tips

  • Plan extra time in your commute.  During periods of heavy snow and ice, buses, like traffic, may fall behind schedule.  Passengers are encouraged to plan extra time into their commute.
  • Be cautious when boarding in areas of ice and snowbanks.  In areas covered with snow and ice or blocked by a snowbank, please wait back on the sidewalk, or at a cleared driveway or corner.  DO NOT stand in the street or wait at the top of a snowbank.
  • Be careful when boarding buses.  Wait until the bus has come to a complete stop before trying to board.  Meting snow and ice can make bus floors slippery.  Make sure to hold handrails when boarding, walking, or standing inside the bus.
  • Take extra measures when commuting at night.  Hold a flashlight so that the driver can see you waiting at a stop.  If possible, wear reflective apparel or safety bands on your coat or other clothing.  Reflective clothing is always recommended for children when traveling at night.

The “Winter Tips” information was graciously shared by the City of Madison, Wisconsin Metro Transit.

Snow Removal at Bus Stops on Private Property

If you live on a bus route and a bus stop is located on your property, please be considerate to CityLink passengers and clear the snow at the bus stop when you are clearing snow on your property. CityLink is not able to remove snow from bus stops that are located on private property. However, per the City of Peoria Snow Removal Policy, CityLink is responsible for snow removal within a ten-foot radius around bus shelters and benches marked primary snow routes. Please keep in mind that during heavy snowfalls, it is difficult for CityLink to continuously keep bus shelters and benches cleared of snow.

Keeping sidewalks clear of snow and ice is the neighborly and safe thing to do in the winter. Consider asking your neighbors – who may be elderly or those having a disability – if they would like your assistance in keeping their sidewalks clear of snow and ice. Please also consider purchasing an extra bag of salt for these neighbors to keep the entire neighborhood safe.

Testimonial: “When I lived at an Assisted Living Facility, I had difficulty accessing the street to get to the bus stop.  The snow by the bus stop was piled up so high that the bus could not get the ramp down.  The snow was a few inches above the floor of the bus.  The plows would plow the snow up to the front of the bus stop making it difficult for people to access the stop without stepping in snow up to their knees.” – Mike W.

Contact Customer Service at 309-676-4040 for help planning your trip. Riding transit is easy!

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