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Effective Jan. 4, 2021 CityLink Resumes Fare Collection & the Transit Center Lobby Reopens to the Public

CityLink/GPMTD is resuming fare collection on all transportation services beginning on Monday, January 4, 2021, and the Transit Center facility lobby (407 SW Adams) will reopen to the public that same day. Beginning on January 4, passengers of CityLink fixed route bus service, CityLift paratransit service and CountyLink rural transportation service will need to pay a fare to ride. The suspension of fare collection and closure of the Transit Center lobby earlier this year were both were in response to the COVID-19 pandemic.

“The decision to resume collecting fares is a result of the new operator/driver barriers that have been installed on the CityLink fixed route buses over the past several weeks. We believe these barriers will provide added protection and eliminate the physical contact required between operators and passengers,” said CityLink General Manager Doug Roelfs. “The Transit Center lobby will also reopen to the public, so our passengers have a place to safely get out of the elements and inclement weather. We want to thank our passengers for their patience the last several months as we navigated these uncertain times,” continued Roelfs.

Customer Service window transactions will resume at the CityLink Transit Center and Administrative office (2105 NE Jefferson Ave.) beginning on January 4, 2021; however, utility payments and Burlington Trailways ticket sales at the Transit Center are still suspended until further notice. Obtainment of Benefit Access/Half-fare/Paratransit Rider IDs will also resume on the second floor of the Transit Center by appointment only on January 4, 2021. All Benefit Access/Half-fare/Paratransit Rider IDs that expired in 2020 will be honored until May 1, 2021. Social distancing inside the Transit Center lobby will be enforced, and face masks or alternative protective face coverings continue to be required while riding all GPMTD transportation services and/or while at the Transit Center or CityLink Administrative office. There will be a limit of 25 people allowed inside the Transit Center lobby at a time.

Any 30-Day Passes that were activated when the suspension of fare collection began (March 17, 2021) will be reissued. Passengers need to bring their expired pass to the Transit Center during normal business hours to get a new pass at the Customer Service windows. The reissuing of passes is valid on the 30-Day Pass only. A full list of fares and ticket price is available on the Fares page of this website.

CityLink continues to sanitize and deep clean all vehicles and facilities with EPA approved products recommended by the CDC daily.

Visit the COVID-19 Resource page of this website or CityLink social media pages (Facebook & Twitter) for the latest updates.

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