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Effective Jan. 4, 2021 CityLink is Resuming Fare Collection & the Transit Center Facility Lobby Will Reopen to the Public

Posted: December 21, 2020

CityLink/GPMTD is resuming fare collection on all transportation services beginning on Monday, January 4, 2021, and the Transit Center facility lobby (407 SW Adams) will reopen to the public that same day. Beginning on January 4, passengers of CityLink fixed route bus service, CityLift paratransit service and CountyLink rural transportation service will need to pay a fare to ride. The suspension of fare collection and closure of the Transit Center lobby earlier this year were both were in response to the COVID-19 pandemic.

Customer Service window transactions will resume at the CityLink Transit Center and Administrative office (2105 NE Jefferson Ave.) beginning on January 4, 2021; however, utility payments and Burlington Trailways ticket sales at the Transit Center are still suspended until further notice. Obtainment of Benefit Access/Half-fare/Paratransit Rider IDs will also resume on the second floor of the Transit Center by appointment only on January 4, 2021. All Benefit Access/Half-fare/Paratransit Rider IDs that expired in 2020 will be honored until May 1, 2021. Social distancing inside the Transit Center lobby will be enforced, and face masks or alternative protective face coverings continue to be required while riding all GPMTD transportation services and/or while at the Transit Center. There will be a limit of 25 people allowed inside the Transit Center lobby at a time.

Any 30-Day Passes that were activated when the suspension of fare collection began (March 17, 2021) will be reissued. Passengers need to bring their expired pass to the Transit Center during normal business hours to get a new pass at the Customer Service windows. The reissuing of passes is valid on the 30-Day Pass only. A full list of fares and ticket price is available on the Fares page of this website.

CityLink continues to sanitize and deep clean all vehicles and facilities with EPA approved products recommended by the CDC daily.

Visit the COVID-19 Resource page of this website or CityLink social media pages (Facebook & Twitter) for the latest updates.

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